Note: we send all of the shoes without the shoe box, if you really need the box,please contact the customer service and the box valued $5.
How to choose the correct size:
1, our size is not the standard US size or Eur size , please choose the size according to your feet length.
2, foot length is not the insole length, and it is not the shoe’s indside length. Normally, inside length=foot length +0.5-1cm.
This is snow boots, there is thick short plush inside, if you wear thick socks, we suggest you choose one size bigger.
Size US 4.5= Eur 35-36 fit for foot length is 22cm to 22.5cm
Size US 6= Eur 37-38 fit for foot length is 23cm to 23.5cm.
Size US 8= Eur 39-40 fit for foot length is 24cm to 24.5cm
Size US 8.5= Eur 41-42 fit for foot length is 25cm to 25.5cm
Size US 9.5= Eur43-44 fit for foot length is 26cm to 26.5cm
Size US 11= Eur 45-46 fit for foot length is 27cm to 27.5cm
1.After receiving the payment, your order will be shipped within 1-5 business days via China Post Registered Air Mail or E-packet(only shipped to USA),Please disregard weekends and holidays.
2.The tracking information will on Internet after 3-10 when it was shipped, if you can’t track it or you don’t know how to track it, please contact us, we will help you solve it asap.
3.If you need other shipping please choose DHL,EMS,ect, but you need to pay some extra money.
4.Import duties,taxes and charges are not included in the item price or shipping charges.
1.Item can be returned and exchange.Buyer will get money back or replacement . if the item has quality problem and we bear the resending shipping fee.But return shipping will be paid by buyer if the buyer return it due to subjective causes(don’t like it, the size unfit,ect).
2.Please don’t open dispute or leaving negative feedback if you are not satisfied with our product, any other question we will help you solve it asap,please contact us first.
1.We are very appreciated your 5 stars positive feedback if you are satisfied with our products or services,our efforts need your affirmation and support
2.If you are unsatisfied with our product, please contact us before you leave the negative feedback,we promise that will will give you a satisfied solution.
3.We will do our best to do better and we believe every client is kind, can understand us.
|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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